Smart Refund

• Q. What is Smart Refund? June 16, 2026 06:59
• Q. How is the Smart Refund benefit provided? June 16, 2026 06:06
• Q. How do I apply for Smart Refund? June 16, 2026 06:04
• Q. Who can apply for Smart Refund? June 16, 2026 06:03

Notice

• [Notice] Smart Refund Service Now Launching! June 16, 2026 04:29
• [Notice] Updates to foreign language services January 10, 2024 01:57

Sign up/account

• Q. How do I sign up? August 22, 2022 09:16
• Q. I don't remember my username and password. March 02, 2023 07:15
• Q. What should I do if it says my cell phone number is already registered during sign-up? November 15, 2022 02:08
• Q. I couldn't register a recommender during membership sign-up. June 27, 2024 05:22
• Q. How do I update my personal information? March 02, 2023 07:57
• Q. How can I check my invite code? December 23, 2024 05:23
• See all 8 articles

Cancel/refund a purchase

• Q. I want to get a refund for a ticket I purchased. May 01, 2023 05:50
• Q. When will I receive a refund if I cancel my purchase? May 01, 2023 05:51
• Q. Are coupons/points used refunded when a purchase is canceled? May 01, 2023 05:56
• Q. My purchase was not canceled. May 01, 2023 05:57

Payment Methods/Purchasing Treatment Events

• Q. How do I purchase a treatment event? March 02, 2023 08:03
• Q. Can I buy multiple treatment events at once? March 02, 2023 08:05
• Q. Can non-members purchase treatment events? March 02, 2023 08:09
• Q. What payment methods are supported? May 21, 2024 00:56
• Q. Can I change my payment information after making a payment? March 02, 2023 08:05
• Q. What is YeoTi cash? June 25, 2024 00:32
• See all 7 articles

Use/Book Tickets

• Q. How do I use my purchased tickets? May 01, 2023 05:18
• Q. How do I make a clinic booking? May 01, 2023 05:20
• Q. What is the validity period of the ticket? May 01, 2023 05:21
• Q. Can I extend the validity period of my ticket? May 01, 2023 05:23
• Q. I have an unused ticket, but I received a request to confirm my visit. May 01, 2023 05:24

Treatment Inquiry/Reviews

• Q. What is the difference between a general review and a receipt review? March 08, 2023 08:48
• Q. How do I write a review? March 08, 2023 08:02
• Q. How many points do I get for writing a review? March 08, 2023 08:53
• Q. I want to edit a review I wrote. March 08, 2023 08:18
• Q. How many times can I write a review? March 08, 2023 08:55
• Q. I wrote a review but didn't receive any points. March 08, 2023 08:32
• See all 9 articles

Membership Tier

• Q. What are the membership tiers and benefits? June 23, 2025 08:52
• Q. How is the membership tier determined? June 23, 2025 08:59
• Q. How can I earn and use payback points? June 23, 2025 09:01
• Q. Where can I download Benefits Plus+ (Coupon Pack)? June 23, 2025 09:02
• Q. How are multi-use tickets counted toward performance? June 23, 2025 08:55
• Q. When is the membership tier updated? June 23, 2025 08:56

Coupons/Points

• Q. How can I get coupons/points? March 07, 2023 08:33
• Q. How do I redeem coupons/points? March 07, 2023 08:33
• Q. What is the validity period for coupons and points? March 07, 2023 08:34
• Q. Can I extend the validity period of coupons/points? March 07, 2023 08:35
• Q. How do I register a coupon? May 01, 2023 05:30

Using apps

• Q. How do I set up app notifications? May 01, 2023 05:59
• Q. Can I report a review or comment posted by another customer? May 01, 2023 06:00
• Q. When I try to make a treatment inquiry or register a comment, I receive a restriction notice. May 01, 2023 06:02
• Q. I'm encountering an error when using the app. May 01, 2023 06:03

Side Effects Assurance care Service

• Q. What is the Side Effect Assurance Care Service? March 30, 2023 10:34
• Q. How can I apply for the Side Effect Assurance Care service? May 01, 2023 05:47

Customer Support

• Q. What are the hours of operation for customer support? March 08, 2023 09:02
• Q. How can I make a suggestion or report an issue to YeoTi? March 08, 2023 08:58