❶ Tickets Purchased After May 18, 2026
The initial validity period of the ticket is 90 days including the purchase date.
- You can extend the validity period yourself starting 30 days before expiration, and extensions are allowed up to 3 times.
(Maximum usage period including purchase date is 369 days) - You can extend the period via [Tickets/Reservations > Tickets tab > Select Ticket > Extend]
- If you want to extend the period earlier than 30 days before expiration, please contact Customer Service!
Contact path: [My > Customer Service > Chat Support > Type "Connect to Manager" in the chat window]
(Please note that extension is not possible if the period has already expired and the ticket has been converted to credit cash.)
| Extension Number | Additional Validity Period |
|---|---|
| 1st Extension | 90 days |
| 2nd Extension | 90 days |
| 3rd Extension | 100 days |
❷ Tickets Purchased Between July 12, 2023 and May 17, 2026
The ticket validity period is 365 days including the purchase date.
Example: If purchased on January 15, 2025 at 3:00 PM, the ticket can be used until January 14, 2026 at 11:59:59 PM
For unused tickets, notifications will be sent via KakaoTalk or SMS 30 and 15 days before expiration.
Starting 30 days before expiration, you can extend the validity period yourself, with a maximum of 2 extensions of 6 months each, up to a total of 1 year.
- You can extend the period via [Tickets/Reservations > Tickets tab > Select Ticket > Extend]
- If you want to extend the period earlier than 30 days before expiration, please contact Customer Service!
Contact path: [My > Customer Service > Chat Support > Type "Connect to Manager" in the chat window]
(Please note that extension is not possible if the period has already expired and the ticket has been converted to credit cash.)