Q. I have an unused ticket, but I received a request to confirm my visit.

매니저D

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We understand that receiving a visit confirmation request before your treatment may be surprising.
While we aim to process visit confirmations after treatment, manual processing can sometimes lead to errors. We appreciate your patience and understanding.
- To address this, please submit a cancellation request by going to [Ticket/Book> Book Tab> Select Book Card> Request Cancellation at the bottom of the screen].
We will forward your request to the clinic for visit verification and cancellation.
※ Visits are automatically completed 48 hours after the confirmation request, so please ensure to submit your cancellation request within 48 hours!