Sign up/account

• Q. How do I sign up?
• Q. I don't remember my username and password.
• Q. What should I do if it says my cell phone number is already registered during sign-up?
• Q. I couldn't register a recommender during membership sign-up.
• Q. How do I update my personal information?
• Q. How can I check my invite code?
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Cancel/refund a purchase

• Q. I want a refund for a ticket I purchased.
• Q. When will I receive a refund if I cancel my purchase?
• Q. Will the coupons/points used be refunded if I cancel my purchase?
• Q. My purchase was not canceled.

Use/Book Tickets

• Q. How do I use my purchased tickets?
• Q. How do I make a clinic booking?
• Q. What is the validity period for tickets?
• Q. Can I extend the validity period of ticket?
• Q. I have an unused ticket, but I received a request to confirm my visit.

Treatment Inquiry/Reviews

• Q. What is the difference between a general review and a receipt review?
• Q. How do I write a review?
• Q. How many points do I get for writing a review?
• Q. I want to edit a review I wrote.
• Q. How many times can I write a review?
• Q. I wrote a review but didn't receive any points.
• See all 9 articles

Membership Tier

• Q. What are the membership tiers and benefits?
• Q. How is the membership tier determined?
• Q. How can I earn and use payback points?
• Q. Where can I download Benefits Plus+ (Coupon Pack)?
• Q. How are multi-use tickets counted toward performance?
• Q. When is the membership tier updated?

Coupons/Points

• Q. How can I get coupons/points?
• Q. How do I redeem coupons/points?
• Q. What is the validity period for coupons and points?
• Q. Can I extend the validity period of coupons/points?
• Q. How do I register a coupon?

Using apps

• Q. How do I set up app notifications?
• Q. Can I report a review or comment posted by another customer?
• Q. When I try to make a treatment inquiry or register a comment, I receive a restriction notice.
• Q. I'm encountering an error when using the app.

Side Effects Assurance care Service

• Q. What is the Side Effect Assurance Care Service?
• Q. How can I apply for the Side Effect Assurance Care service?

Customer Support

• Q. What are the hours of operation for customer support?
• Q. How can I make a suggestion or report an issue to YeoTi?